How to make the Digital Community Pillar accessible for a broader demographic
when trying to build exiting new technologies that are meant to be used by many people to connect and engage in their community, it is important to not only focus on how well the usability of the given product is but also how to get people to use/interact with it because what good is UX/UI design that nobody will ever use?
While working on making the Digital Community Pillar (DCP) more usable we stumbled upon a problem. What if people who are not as keen on technology just ignore the DCP all together?
So we changed over to making the Pillar accessible, focusing on On boarding and familiarity in design to create comfort for the user.
We thought about many ways to improve the UI/UX and other parts of the the physical DCP, one of those ideas will be presented here:
We needed to make the DCP more approachable and usable, so we created an introduction/on boarding for the DCP to help people ease into the controls and to take away fear and anxiety.
To help us help people we invented Willi the Pigeon, a mascot that introduces and leads the user through the DCP menus and controls.
When approached Willi will prompt the user to select their language and then asks if they need a tutorial to navigate the DCP.
After the on boarding and with our users making the connection that Willi means help, Willi will stay visible in the UI as to help users if questions arise. Thus we giving the user confidence in their abilities and taking away stress because the user can help themself if they ever get stuck
In the end our user is empowered to use the DCP with joy and ease, and by that able to connect with their community.
give Willy a try, follow the link and press the “present” button on the top right